If you need something done urgently give it to a busy man...
Remember that saying? Well I don't think it's true any more. Busy people these days are incredibly busier than they were at any time in my memory during my working career, and probably at any time in history.
It is not unusual to se maintenance supervisors and specialists working till very late at night, starting very early in the morning, and skipping midday meals just to keep on top of the workload they already have.
Maintenance has been one of the key areas to be hit during the rationalizations of the late 1980's and 1990's. While at the same time the regulatory and maintenance burden has increased dramatically.
The result? Fewer and fewer people trying to do an ever increasing workload. (Not more work per person only, but more work compared with the past workloads)
No wonder that things get left out. This was why we came up with the RCM analyst approach in the first place. As a means of getting the job done without compromising the rigour of the system. Instead we looked at the implementation methods.
But look at what is occurring here....
Less people, more work, less time to do the increasing work, less consistency, things get missed, systems get skipped, less people... a never ending spiral down a tunnel of poor performance.
The moral of this rant... if you need something done urgently, (like information for an RCM analysis) don't ask a busy person. Instead, try to make sure they are excluded as much as possible or the whole thing will come to a grinding halt.
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